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How to handle a complaint – Business English
The customer is always right, or are they? In this video you’ll see two versions of a conversation where a customer makes a complaint. The first is a bad model and the second a good one. We’ll use them to compare the English we use to handle complaints. Here are the top takeaways:1. Saying sorry matters.You can say sorry when you don’t hear something and want someone to repeat: ‘Sorry?’It can be an apology where